When you use UCompare, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This Privacy Policy (“Policy”) describes the personal data we collect, how it’s used and shared, and your choices regarding this data.

1. Overview

This policy describes how UCompare and its affiliates collect and use personal data. This policy applies to users of all UCompare services, including users of UCompare websites, or other services.

UCompare Ltd is the data controller for the personal data collected in connection with use of UCompare services. Questions, comments, and complaints about UCompare data practices can be submitted to data.controller@ucompare.mu. You also have the right to complain to the Data Protection Commissioner, and to lodge an appeal if you are not happy with the outcome of a complaint.

2. Using your personal information

We use personal information about you in connection with the following purposes:

A. Providing our services to you and fulfilling your requests

  • Providing you with the information, products and services you request from us. This includes us creating an account for you so that you can retrieve details of your comparisons and keep your information and preferences up to date.
  • Completing any transactions necessary with us.
  • Administering promotions that you enter with us.
  • Allowing you to participate in our interactive features when you choose to do so.
  • Providing customer service, assistance and support.

B. Marketing and advertising

  • Providing you and others with information about goods and services that we that we think may interest you, which may be based on inferences about your likely interests based on your activity on our websites.
  • Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on our websites.
  • Delivering relevant advertising to you on our websites or in direct communications from us, which may use inferences about your likely interests based on your activity on our websites.
  • Measuring and understanding the effectiveness of advertising we serve to you and others.

C. Service improvement and account management

  • Ensuring that our content is presented in the most effective manner for you and your device.
  • Administering our websites and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
  • Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
  • Creating, managing and operating your account with us, including sending associated service messages.

3. Sharing your personal information

We may share your personal information with third parties in the following circumstances:

  • Product suppliers: to obtain quotes/offers. We provide your personal information to the suppliers whose products and services are listed on our websites and apps to help them provide quotes and to carry out your order. When you buy products or services from these suppliers, their own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before completing your switch.Some of the suppliers on our websites will search external sources before providing you with a quote or accepting you as a customer. These searches may be recorded by credit reference agencies but will not affect your credit rating.
  • Our service providers: to help us run our business and perform services you request. We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested. This includes putting our survey partners in touch with you so that we can find out what you thought about your experience on UCompare.
  • Advertisers and advertising networks: to serve relevant adverts to you and others. We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.
  • Analytics and search engine providers: to help us improve our services. We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.

We may also share your personal information with third parties for the following reasons:

  • If we sell or buy any business or assets. If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If UCompare (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.
  • To obtain professional advice. We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).
  • To comply with a legal obligation. We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of UCompare, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.

4. Storing your personal information

Transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your UCompare account at any time using the account settings page.

5. Cookies

We use cookies and other similar technologies to distinguish you from other users of our websites and apps (including when you browse third party websites). This helps us to provide you with a good experience when you use our services (for example, to remember your login details and improve our services). We also use cookies and similar technologies to show you more personalised advertising, including UCompare ads on other websites. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so.

6. Your rights

You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences in your UCompare account or by clicking on the “unsubscribe” link in any marketing email we send you. You can also opt out of marketing by emailing support@ucompare.mu.

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your UCompare account information by logging into your UCompare account. If you cannot fulfil your request using these tools, please email data.controller@ucompare.mu or contact us using the address below.

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.

7. Links to third party websites

Our websites and apps may contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.

7. Contact us

If you have questions about this privacy policy or the way in which UCompare processes your personal information, you can contact us using the details below: data.controller@ucompare.mu.